#  Get Help 

 



#  Get Help 

 

**Review this page for services we provide and self help content to commonly requested questions.**

\*If you need immediate assistance, submit a ticket by clicking the link below or contact the HUIT Service Desk by phone at 617-495-7777.

[**Submit a ticket via IT Help**](https://harvard.service-now.com/ithelp)



 

 

 

       ![people looking at a laptop screen](/sites/g/files/omnuum12036/files/styles/hwp_21_9__1920x825/public/2026-01/gethelp-1.jpeg?itok=rvMZzc4m) 

 

 



 

 



 

##  Important! 

**If you or those close to you are in imminent physical danger or there has been a direct threat of physical violence, you should immediately call the Harvard University Police Department at (617) 495-1212 if you are on the Harvard campus. If you are not on campus, call 911.**



 

##  Assistance with Security, Harassment, and Phishing 

Use the links below to learn how to contact your School PrivSec Officer (SPSO), respond to online harassment, report a phishing email, or submit an IT help ticket.

For non-urgent questions, concerns, or inquiries related to school-specific research and administrative matters, community members are encouraged to contact their SPSO.



 

 



 [ Contact your SPSO arrow\_circle\_right ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=00fbde4993690e904cf93f9a7bba10f9) [ Respond to Online Abuse, Harassment, and Intimidation arrow\_circle\_right ](https://privsec.harvard.edu/respond-online-abuse-harassment-and-intimidation) [ How to Report a Phish Email arrow\_circle\_right ](https://privsec.harvard.edu/prevent-phishing#reportphishing) [ Submit a ticket via IT Help arrow\_circle\_right ](https://harvard.service-now.com/ithelp) 

 

 

 

 

##  Incident Response and Investigation 

Monitors University systems, triages incidents and coordinates a response. Assists the community with mitigating the impact when a privacy or security related event is reported.

 

 



 gpp\_bad 

 [## Report a Misconfiguration or Unsecured Data

 ](https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)If you discover exposed sensitive Harvard data or suspect a system insecurity or misconfiguration, submit a ticket via HUIT IT Help.



 

 

 laptop 

 [## Report a Lost or Stolen Electronic Device

 ](https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)If you have lost a Harvard-managed device, submit a ticket via HUIT IT Help and open a case with HUPD 617-495-1215.

Staff members should also notify their manager.



 

 

 open\_in\_browser 

 [## Report Suspicious Account Activity

 ](https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)If you see unexpected requests for verifying HarvardKey, emails being sent unexpectedly or other unusual technology behavior, submit a ticket via HUIT IT Help.



 

 

 

 

 

 

 

##  Secure Computing 

Provides a variety of tools to protect passwords and systems, identify vulnerabilities and to monitor for incidents. Assists the community with maintaining secure systems and data.

 

 



 dangerous 

 [## Intrusion and Malware Detection

 ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=6fdf042b1b3f2450351ceb9bbc4bcbc8)If you need assistance with next-generation antivirus (NGAV) and/or endpoint detection and response (EDR), submit a ticket via HUIT IT Help.



 

 

 password 

 [## Password Management

 ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=98b2a52e47d961906b944f53636d4328)If you need assistance with secure password storage or service/support credentials, submit a ticket via HUIT IT Help.



 

 

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 [## SSL Certificate

 ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=9b894fb747a3a510453d7134846d43f4)If you need assistance with the University's self-service Certificate Management system, submit a ticket via HUIT IT Help.



 

 

 manage\_search 

 [## Vulnerability Management

 ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=05d149d6976badd0d8353b47f053afb5)If you need assistance with HUIT's solutions which manage application security, vulnerability management, or cloud security, submit a ticket via HUIT IT Help.



 

 

 

 

 

 

 

##  Consulting and Education 

Provides online/in person courses and outreach programs, risk assessments and general consulting. Assists the community with making the best decisions.

 

 



 help\_outline 

 [## General Inquiries, Project or Training Assistance

 ](https://harvard.service-now.com/ithelp?id=sc_cat_item&sys_id=da1b3ab133c4be1074dca3813d5c7ba3)If you cannot find the PrivSec information you need, require policy and standards interpretation or want help with training, submit a ticket via HUIT IT Help.



 

 

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 [## Risk Assessments

 ](https://harvard.service-now.com/ithelp?id=sc_cat_item&sys_id=bd648e7133c0be1074dca3813d5c7b31)If you need assistance with performing a vendor risk assessment or other PrivSec related assessments, submit a ticket via HUIT IT Help.



 

 

 

 

 

 

 

##  Policy and Governance 

Publishes and maintains University PrivSec policies and standards. Reviews and recommends remediation when an exception is required. Assists the community with mitigating and tracking risks.

 

 



 error\_outline 

 [## Policy Exception Management

 ](https://harvard.service-now.com/ithelp?id=sc_cat_item&sys_id=e98a73404763e61096ddb79c416d4337)If you need to submit a policy exception request and get help with remediation or approvals, submit a ticket via HUIT IT Help.